Shipping & Returns
STANDARD SHIPPING INFORMATION
FedEx Standard Overnight Air – $17 Shipping and Handling (Domestic U.S. and Puerto Rico Only)
Orders placed before 3:00PM (ET) Monday through Thursday will be delivered the following business day. Orders placed before 3:00PM (ET) on Friday will be delivered Monday. Every order is subject to review. After 3:00PM (ET), orders will be shipped the following business day. Saturday, Sunday and holiday delivery is not available. Order and shipping confirmation emails will note whether a signature is required at the time of delivery. If you need to make changes to your shipping information, please follow the instructions in your shipping confirmation email.
Delivery to Other U.S. Territories, Canada and Other International Destinations
At this time, we are only able to allow online orders for Canadian addresses through our Canadian site. It is not possible to specify any other international destination. Select U.S. territories are available for shipping when placing an order through a David Yurman Customer Care Specialist.
P.O. Boxes and APO/FPO/DPO, and Freight Forwarders
Currently, we do not allow shipments to P.O. Boxes. Billing addresses may contain P.O. Boxes. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.
If you have any questions, please e-mail us.
TRACK YOUR ORDER
Registered customers, please click SIGN IN to access web order status and history.
Non-registered customers do not have online access to order status and history. You may request information via EMAIL.
Please provide the order confirmation number so we can respond more quickly and accurately.
We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering.
*This excludes items shipped from vendor.
Return & Exchange Policy
Please note: Due to evolving global circumstances, some returns may experience delays with refund processing.
All personalized and custom designs, as well as items from the High Jewelry Collection, are final sale. Used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.
EXTENDED RETURN POLICY
During these uncertain times, we want to offer our valued clients additional convenience and peace of mind with an extended return policy. Purchases made on DavidYurman.com on or after Monday, March 16, 2020 may be returned within 45 days for a full refund. All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. All returns must be unaltered, unworn and in saleable condition.
STANDARD ONLINE RETURN POLICY
We want you to be completely satisfied with your order. If for any reason you are not, we will gladly issue a full refund, exchange or merchandise credit for items returned within 14 days. For items returned within 30 days, we will offer an exchange or merchandise credit. Every return must be accompanied by a sales receipt and unaltered, unworn and in saleable condition. Items received after 30 days will not be accepted for return or exchange. All personalized items, including custom and engravable pieces, as well as designs from the High Jewelry Collection, are considered final sale and may not be returned or exchanged at any time
Please visit our RETURNS SITE to print out a shipping label for items and gifts purchased on DavidYurman.com. After you have shipped back your return, please allow 2-3 weeks for its processing. Alternatively, you may bring the item back to a David Yurman Boutique for return or exchange. All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.